Our client, a local manufacturing company serving customers across Canada and the United States, is looking for a Customer Service Representative as a replacement for a long term retiring employee. The successful candidate will be responsible for booking freight for Canadian and US orders, providing customer service support, and assisting with administrative functions. This role requires strong attention to detail, accuracy in record keeping, and excellent communication skill.

Competitive compensation package

Monthly bonus

Opportunity to work with a supportive, collaborative and professional team

Stable, established company

On the job training provided

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Coordinate and book freight shipments for Canadian and US customer orders

Communicate with carriers, customers, and internal teams to ensure timely deliveries.

Provide responsive and professional customer service via phone and email.

Enter, track, and maintain accurate customer and order records.

Support administrative tasks such as filing, data entry, and documentation.

Resolve customer inquiries and issues efficiently and professionally.

Collaborate with production, logistics, and sales teams to ensure customer satisfaction.

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Previous experience in customer service, logistics, or administrative support (manufacturing or freight experience is an asset), or shipping and receiving.

College Diploma or equivalent work experience in a related field.

Strong organizational skills with excellent attention to detail.

Proficiency in Microsoft Office (Word, Excel, Outlook) and order management systems.

Ability to multitask and manage priorities in a fast-paced environment.

Flexible team player with good communication skills.

Problem-solving skills and a customer-first attitude.

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If interested, please email your résumé, in confidence, to:
Brenda Palmer at brenda@palmercareers.com

Palmer & Associates
Venture Business Centre
556 O'Connor Drive
Kingston, ON K7P 1N3

613-389-1108